Frequently Asked Questions

What is Primecast?

Primecast is an independent, community provider of digital services. We've teamed up with DIRECTV® to bring you the best in television, phone and Internet.

Why haven't I heard of you before?

Primecast is a strictly invitation-only, independent, community-based service provider. And the truth is, we don’t work with just anyone. We work closely with your Property Management Company to deliver the most superior services to your community. This partnership is exciting because it shows that your Property Manager recognizes that the typical cable company is simply not good enough. Primecast is very proud to have the distinction to serve you and your neighbors, and we’re ready to prove we have what it takes to become your trusted television, digital phone and Internet service provider.

What is your association with DIRECTV?

Primecast is an authorized DIRECTV Dealer.

How do I read my bill?

Read here to find out how to read your bill.

Is autopay available?

Yes! Your online account center provides the ability to autopay online using a credit card, debit card or a checking account. We generally recommend that you wait for your first bill before signing up for autopay, to ensure your bill is correct. Sign up now

Can I pay my bill online without autopay?

Yes! Your online account center provides the ability to pay online using a credit card, debit card or a checking account. Sign up now

How will my bill look if I sign up for paperless billing?

We'll email you a copy of your bill each month. Here's an example.

I just signed up- when will I get my first bill?

Primecast's billing cycle runs on the 15th and the 23rd of the month, depending on where you are located. Expect to see your bill within 4 weeks of signing up.

How do I create an online account?

You can create an online account by clicking here.

What do I do if I have trouble logging in?

Please verify that all information was entered exactly as seen on the bill. If you continue to have trouble, please call 866.671.1117.

How long does it take for my account to be activated?

Registrations should not take any longer than 48 hours to process. If your registration has taken longer please call 866.671.1117 to speak with a representative.

I forgot my password.

Don't worry! You can recover it here.

Which browsers do you support?

We support Internet Explorer, Firefox, Chrome, and Safari.

How can I order service?

You can order online by visiting http://goprimecast.com/ordering or call us at 866.671.1117 to speak with a representative. Pricing and availability vary from property to property, so it may be necessary for you to speak with a representative to find out more details.

How does the process work?

Ordering Primecast service is an easy, three step process. First, pick your package. Next, customize with add-ons and upgrades. Finally, schedule installation by visiting http://goprimecast.com/ordering or calling 866.671.1117 to speak with a representative.

What equipment will I need?

Equipment can vary from property to property. The best way to find out what you will need is to call 866.671.1117 to speak with a representative.

What is DIRECTV?

DIRECTV is the world’s most popular video service delivering state-of-the-art technology, unmatched programming, the most comprehensive sports packages available and industry leading customer service. In the United States, DIRECTV offers its 19. 4 million customers more than 170 HD channels and Dolby Digital 5.1 theater-quality sound (when available), access to exclusive sports programming, such as NFL SUNDAY TICKET™, and such advanced technology as the DIRECTV DVR Scheduler and the DIRECTV Whole Home DVR experience.

What does HDTV mean?

High-definition television (or HDTV) is video that has resolution substantially higher than that of traditional television systems (standard-definition TV, or SDTV.) HDTV has one or two million pixels per frame, roughly five times that of SD. HDTV allows you to enjoy a theater-quality experience in the comfort of your own home.

What channels are available?

You can view the channel lineups here.

Can I get access to Pay-Per-View movies?

Yes! With DIRECTV Cinema, you can get access to hundreds of movies, including many before they become available on Netflix or Redbox. Learn more here.

How big is the DVR?

The DVR receiver is the following dimensions:

• Width: 15.0 in
• Height: 2.2 in
• Depth: 9.7 in
• Weight: 7.4 in

What calling features are included?

Please note that these features are not sold separately. They are only available with a subscription to Basic or Unlimited Voice.

• Call forward Basic- Forwards calls to any other number.
• Remote Access to Call Forwarding- Access and change your call forwarding configuration from any phone.
• Anonymous Call Rejection- Incoming calls from blocked numbers are automatically rejected.
• Caller ID- Displays the number of the incoming caller.
• Caller ID Deluxe- Displays the name and number of the incoming caller, as opposed to only a number being displayed. You must have a phone with a Caller Display Screen or a Calling Display Unit to use this feature.
• 3-Way Calling- Allows you to call as well as add another party during an existing call, creating a 3-Way conversation.
• Call Waiting (Basic)- Place an existing call on hold while answering an incoming call.
• Automatic Recall / Call Return- Determines the last number that called you and dials the number automatically.
• Automatic Callback / Redial- Automatically redials a busy number for up to 30 minutes.

How do I use my voicemail?

You can access the voicemail instructions here.

Can I keep my existing number?

Yes! Just ask a customer representative about porting your existing number when scheduling your installation.

How fast is the Internet?

Primecast high speed Internet service is available in four speeds. Our speeds are up to 10x faster than DSL and up to 270x faster than dial-up with high capacity data transfer speeds.

Remote Control Reference Guide

Guía De Referencia Para Tu Control Remoto